What this support can include
Walk through a real transaction with the team. Simplify handoffs and clarify exceptions. Draft, test and revise instructions with process owners.
Typical outputs
- Current and proposed process maps
- SOPs, forms and responsibility matrix
- Document register and process measures
What we need from you
- Examples of actual work and existing instructions
- Process owners and decision authorities
- Known bottlenecks, exceptions and approval rules
Important boundaries
- Legal drafting or engineering design
- Implementing new enterprise software unless separately scoped
